Support Hiring

David G's Guru Story

When did you join the Guru team? 
David Gaylord Shopify


What is the most challenging part of the role? 

My biggest challenge was knowing where I can voice the merchants opinions. When something isn't exactly a feature request it can be hard to find out who to contact. Over a few months I got a good grasp of where I could look for help, just took a while! 

What is the most interesting question you've received? 

I got billed for a monthly payment from Spotify...

What is the most rewarding part of the job? 

Definitely helping merchants get to the next level. Whether it was startup, or a thriving business I took a lot of pride getting them to the next stage in their journey. I felt like I was that connective block. Without myself, a merchant may not have had the tools they needed to be successful. I took great pride in it. 

What's your super power? 

I'm amazing at connecting the dots. When someone says something, I am able to figure out the deeper meaning behind it and give them the best solution. I wouldn't call it "listening" exactly, as I think it goes a bit beyond that. 

What's your favourite website? They have great stuff!