Support Hiring

Technical Support Gurus:

As a Technical Support Guru, you’re the last line of defence in support. The most difficult, complex issues are no match for your skills. You will own the issue until it is resolved, even if it takes days, weeks, or months.

A perfect match for this role is someone who has great troubleshooting and analytical skills and has a curious mind for how things work and what makes them tick. Shopify moves at incredible speeds. Our Technical Support Gurus are masters of the product; they know it from top to bottom and inside out and they are regularly in the Shopify codebase solving obscure mysteries and fixing bugs.

Theme Specialists:

As a Theme Specialist you will be a part of a multi-disciplinary team that focuses on many aspects related to Shopify themes.  We are looking for individuals who can use their communication and technical skills to support our merchants, maintain the themes we create, and curate third-party themes submitted to our theme store.  Our team adapts to anything that is thrown their way, and we are constantly collaborating to solve issues that affect themes.

Theme Specialist - Shopify Plus:

Shopify Plus is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify Plus is helping power commerce for companies like Tesla, RedBull, GE, L'Oreal, Mondelez, Kanye West, Subway, UPS and many more. We believe large merchants should love their commerce platform and we work hard each day to make that happen. We are in hyper-growth, and this is where you come in …

Shopify is looking to grow the team responsible for building the next generation of commerce. As a member of the Plus Theme Specialists team, you'll work alongside some of the most talented people in the industry in designing/coding custom solutions for Shopify’s enterprise-level clientele.