At Shopify, we help entrepreneurs make their dreams become a reality. We help businesses get off the ground and grow into successful companies by creating great technology and making it accessible to people that previously wouldn't be able to afford it. We are a team of highly dedicated individuals who share two things: a passion for problem-solving and a commitment to excellence. If you want to learn more about Shopify, check out this link.
Gurus are Shopify's front-line support; they're the only point of contact for our merchants on a day-to-day basis. They support shop owners around the clock via emails, phones, and chats.
We don't believe in scripts at Shopify - be yourself and work with the merchant to find solutions and help them grow their business.
Being resourceful is a huge part of being a successful Guru. We give you all the tools you need to own each interaction you have with our customers. This also includes a MacBook Air, desktop monitor, keyboard, mouse and swanky headset.
Every Guru has 4 weeks of paid training before they enter into their Squad. The first two weeks in a squad consists of mentor training. This allows for shadowing of phones and chats. Squads are teams of 10 people that work the same shifts. This way, you really get to know the people you are working with. Some may live in the same city as you and others could be miles away. The team works on an 8 week rotation and you can check out a sample schedule here.