Support Hiring

Sample emails

The question:


I don’t understand why I’m being billed $115 when my plan is $79 a month. What’s the deal?


Answer one:

Hey Bob,

Your getting billed more because your account has an app that allows you to offer live chat to your customers.  It charges every month, so that’s why your monthly amount is higher.

If you have other questions, let me know.

Shopify Guru

Answer two:

Hey Bob!

Jen here from the Shopify Guru Team :)

I checked out your account and see that in addition to your $79 Professional Plan, you have added the Live Chat Widget that costs an extra $36 per month! Is that something you’re still using? If so, cool! Don’t remove the app, but please be aware of the additional cost every month. If you’re not using it, you can remove it by uninstalling the app (Admin> Apps> …> Uninstall App) so that you don’t see any extra charges.

There are a few other Apps that cost less if you want the feature without a big expense.

Check them out here:
ChatNox - up to $15/month
Formilla - up to $12/month
Tidio - up to $10/month

Let me know if you need anything else. I’m happy to help out!

Have an awesome day :)

Shopify Guru